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Forgotten password/locked account
We’re sorry to hear you’re having trouble logging in! If you've forgotten your password, there’s no need to worry—you can easily reset it at any time. Just follow these simple steps to regain access to your account:
- Select 'Forgotten Password?' on the login screen.
- Enter your email address.
- Check your inbox for an email with a link to reset your password.
- Note: This link is only valid for 30 minutes.
- You’ll be prompted to create a new password.
Once you’ve completed these steps, you can log in with your new password and get back to enjoying the games!
Please keep in mind that after three consecutive failed attempts to log in, your account will be temporarily restricted. If that happens, just reach out to our Customer Support Team, and we’ll be happy to assist you in reactivating your account.